How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout. Orders are typically processed and shipped within 1–3 business days. For standard shipping, delivery usually takes 3–7 business days.

How do I place an order?

Placing an order is easy! Simply browse our website, select the products you’d like to purchase, and follow the checkout process.

How can I contact customer support if I have a question or issue?

Our customer support team is here to help!
📧 Email: feedback@dofo.pet
📞 Call: (+91) 912 451 7802
We’re available to assist with any questions or issues to ensure your experience with us is seamless and satisfying.

What parts of India do you ship to?

We offer shipping across all parts of India. Shipping costs and delivery times may vary depending on your location. For international shipping inquiries, please contact us directly.

Service Questions

Can I cancel or modify my order after it has been placed?

We do not allow cancellations once an order is placed. However, modifications can be made if the order hasn’t been shipped yet. Please contact us as soon as possible for changes.

Can I return or exchange an item if I’m not satisfied with my purchase?

As our products are consumable pet food items, we do not accept returns or exchanges due to safety and hygiene reasons.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your delivery status via the shipping provider’s website or our order tracking page.

Product & Feature Questions

What features distinguish your products from others on the market?

Our products are crafted with premium quality ingredients, innovative design, and a strong focus on pet comfort, safety, and health. Features like durability, ease of use, and functional design make them a favorite among pets and pet parents alike.

Do your products come with any warranties or guarantees?

Yes! We stand by the quality of our products. Many items come with warranties or guarantees against defects in materials or manufacturing. For details, please refer to the individual product pages or contact our support team.

How do I know which product is best for my pet’s specific needs?

Our detailed product descriptions and customer reviews are designed to help you make informed choices. Still unsure? Our support team is happy to provide personalized recommendations based on your pet’s breed, age, or specific needs.