Have Any Questions?

General Questions

How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days, with delivery times ranging from 3-7 business days for standard shipping.

Placing an order is easy! Simply browse our website, select the products you'd like to purchase.

How can I contact customer support if I have a question or issue?

Our customer support team is here to help! You can reach us by emailing feedback@dofo.pet, calling (+91) 912 451 7802, or using the live chat feature on our website.

• We're available to help you navigate any issues or inquiries you may have.
• Ensuring that your experience with us is seamless and satisfactory.
• Certainly! If you have any questions or concerns, our dedicated customer support team is here to assist you.

What parts of India do you ship to?

We offer shipping to all parts of India. Shipping costs and delivery times may vary depending on your location. Please contact us for more information on international shipping rates and delivery times.

Service Questions

Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, but we understand that plans may change. If you need to cancel or modify your order, please contact us as soon as possible.

Can I return or exchange an item if I'm not satisfied with my purchase?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 7 days of delivery for a full refund or exchange. Please contact us for more information on our return policy.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online or through our website.

Feature Questions

What features distinguish your products from others on the market?

Our products stand out due to their superior quality, innovative design, and focus on pet comfort and safety. We prioritize features such as durability, ease of use, and functionality to ensure that both pets and their owners are satisfied.

Do your products come with any warranties or guarantees?

Yes, we stand behind the quality of our products. Many of our items come with warranties or guarantees to protect against defects in materials and workmanship. Please refer to the product description or contact our customer support team for specific warranty information.

How do I know which product is best suited for my pet's specific needs?

Our product descriptions and customer reviews provide valuable information to help you make informed decisions about which products are best suited for your pet's needs. Additionally, our customer support team is available to answer any questions you may have and provide personalized recommendations based on your pet's breed.